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新業務信息管理系統(SIMS)應用案例

SIMS2.0助力福建移動實現夢網全程信息化管理


隨著夢網的深化發展,對信息化建設提出更高的要求。在中國移動集團公司的指導下,福建移動與卓望公司從07年8月開始,啟動了夢網全程信息化管理暨SIMS2.0福建試點工作。通過近一年的建設和實施,成功的實現了夢網合作全流程化、全電子S2.0助力福建移動實現夢網全程信息化管理化管理,于2008年6月獲得集團認可并全網推廣。

 

市場需求


建立高效閉環的夢網全程化電子管理流程 
實現對合作伙伴全面精細化管理 
實現夢網業務的深度運營支撐 
進一步提升系統應用的安全管理


產品應用及客戶收益


對夢網(業務)實現各環節的全流程電子化管理,通過系統管理代替手工操作,大幅提升管理水平和管理效率:

大大改善了日常工作中線下數據的處理環節,減少出錯概率,提高工作效率,增加了合作管理的透明度。
增加SP的溝通和申訴渠道,形成合作伙伴、移動公司內各相關部門(網管、業務支撐、客服、財務等)之間的工單管理。
實現SP及其業務的生命周期跟蹤,方便業務管理人員及時掌握SP發展的多維度信息。
通過夢網業務數據的稽核功能,進一步提升夢網業務違規核查的效率,轉事后處罰為事前預警,有效改善了夢網業務的整體質量。


客戶行動


福建移動委托卓望公司,以SIMS(新業務信息管理系統)平臺為基礎,對夢網的全流程進行電子化管理,要求實現以下夢網管理需求:

以夢網的接入管理、日常管理、退出管理等流程體系為主線,對夢網全程化管理流程進行優化,并在流程優化的基礎上進行系統的模塊化設計。
強化系統的業務運營綜合分析能力,增強違規稽核能力,并增加SP違規核查、SP考核、SP申訴等管理流程。
實施對夢網SP、夢網業務的全生命周期管理,并加大對合作伙伴資源的綜合信息管理。
對平臺的帳號管理進行優化,以進一步符合SOX法案的要求。
增強平臺的溝通協作功能,包括:SP之間、各部門之間、不同平臺間的信息流轉和數據交互。

 

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