?

卓信通短彩發送服務能力

能力定義

卓望公司自有品牌、自有客戶、自有渠道的新型業務。通過接口或WEB訪問的方式,可以幫助客戶實現一點接入、全國、全運營商短彩信發送能力。以此為基礎,衍生各類互聯網移動增值業務,實現運營商、卓望、客戶多贏的綜合信息解決方案。


、應用場景


場景一:彩信

 

 

場景二:短信

 

  


、產品功能




、技術參數


平臺功能模塊

指標參數

卓信通彩信網關接收能力

350條/秒,所有客戶共用

卓信通短信網關接收能力

1500條/秒,所有客戶共用

短信5秒內成功接收占比

40%

短信10秒內成功接收占比

30%

短信30秒內成功接收占比

20%

彩信成功率

85%

短信成功率

97%


、產品優勢


1卓信通安全與服務

1.1安全保障

? 7X24小時業務可用性撥測

? 7X15小時雙重人工審核

? 7X24小時技術保障支持

1.2客戶服務

? 7X24小時1線2線客服支持

? 5X10小時在線客服支持

? 客戶應用解決方案全程跟蹤

1.3技術支持

? 本地及遠程客戶應用培訓支持

? 個性化需求延伸開發及運營支撐

? 技術疑難免費咨詢支持

2卓信通業務監控

2.1自動監控

平臺敲定了軟硬件報警機制,對所有設備的內存、CPU、平臺可用性、系統各應用節點進行監測,如所監控指標超出閥值,會通過短信和郵件報警。

2.2人工監控

A、平臺編輯/接收監測

? 是對平臺的可用性和是否能正常接收到平臺發送的彩信進行監控。具體策略如下:

監測時間:周一至周日  8:00----22:00

監測頻次:1次/30分鐘

B、模擬EC接收監測

對真實下發的EC進行模擬監測,如發現未能及時收到下發信息,立即報警。

3卓信通審核工作機制

工作時間

本著“對企業客戶負責”的產品承諾,企業彩訊內容審核工作要求確保審核下發的及時性,審核工作在班時間段是每天7:00 — 22:00,此時間段無工作日、非工作日及法定節假日之分

審核周期

每個任務單從提交任務單到完成終審的時間周期必須控制在15分鐘以內,如因特殊原因造成逾期未完成審核工作,在班審核人員需在第一時間與審核組接口人聯系,并告知原因進而向客戶進行解釋、安撫工作

審核制度

為了在最大程度上確保企業彩訊業務內容安全,規定要求業務內容審核工作分為初審、終審的兩級審核制度,兩級審核應分別由兩位審核人員獨立完成,兩位審核人員對該條內容的安全性負最終責任

工作機制

審核工作秉持“嚴謹、認真”的工作原則,不符合企業彩訊內容管理規范的內容需按相關審核管理規范進行處理,審核工作中遇到新情況、新問題或難以做出準確判斷、辨別、把握的內容,應在第一時間請示上級領導,待上級領導及接口人做出最終處理意見后,再根據最終意見對任務單予以執行處理

4卓信通審核流程

為了在最大程度上確保業務內容安全,規定要求業務內容審核工作分為初審、終審的兩級審核制度,兩級審核應分別由兩位審核人員獨立完成,兩位審核人員對該條內容的安全性負最終責任,具體流程如下:


 

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